Configuring synthetic monitors according to your requirement enhances synthetics security and stabilizes IT operations process flow.

View the Synthetics Resource Details

To discover resources for Synthetics Monitor:

1. Navigate to Infrastructure > Search.
2. Select Web Services > Synthetics.
3. Click on the configured Synthetic from the list.
4. The RESOURCE slide-out appears on the right panel.
5. See the basic details about configured resource.
6. To see the details of the resource, click the ellipsis (…) on the top right and then select View Details.

• Overview: A summary of the resource’s status and basic details.

  

• Metrics: Performance data and key metrics for the resource.

  

• Attributes: Specific resource properties and configuration details.

  

• Location Availability: Geographical location and uptime information.

  

• Related Info: Additional relevant details and associated data.

Manage the Synthetics Resources

To manage a synthetic resource, click the ACTIONS button and do the following actions:

• Assign Credentials
• Assign Custom Attributes
• Add Maintenance Window
• Add a Note
• Delete Resources
• Copy ID

Assign Credentials

You can assign multiple credentials to one or multiple resources.

Prerequisite: User should have Manage_Device and Credentials_Manage permissions to perform this action.

Follow these steps to add credential(s):

1. From the Actions menu, select Assign Credential.
2. From the Assign Credential popup that shows the selected resources, select the credential(s) from the list of credentials that are available under the client.
   Note: You can select up to five credentials at a time.
   
3. Click the Assign Credential button to assign the credential(s) to the resource(s).
   Note: The maximum resources that you can select is 50 at a time.
   A message appears if the number of resources that are selected increases the limit.
   You can deselect the resources from the list box.

Assign Custom Attributes

You can assign custom attribute to one or multiple resources.

Follow these steps to assign custom attribute to multiple resources:

1. From the Actions menu, select Assign Custom Attribute.
2. From the Assign Custom Attribute popup that shows the selected resources.
3. Select the custom attribute Name and the Value from dropdown lists.
4. Click the ASSIGN CUSTOM ATTRIBUTE button to assign the custom attribute to the resource(s). A success message appears.
   

You can also use the resource slide-out to assign custom attribute to a resource:

1. Once you have searched for resources using step#2 above, you can use the filter criteria or the search box to search for the specific resource.
2. Click anywhere on the search result.
3. From the resource slide-out, click Actions > Assign Custom Attribute.
4. Follow steps 2 to 3 above. The custom attribute is assigned to the resource, and a success message appears.

Add Maintenance Window

You can schedule a maintenance period on one or multiple resources.

To add maintenance Window for a synthetic monitor, follow these steps:

1. From the Actions menu, select Add Maintenance Window.
2. From the Add Maintenance Window popup, enter the following details:
   • Name: Enter a name.
   • Description: Provide a description.
   • Schedule: Select One Time, Daily, Weekly, or Monthly.
3. Select the settings:

4. Click ADD MAINTENANCE to save.

Add a Note

You can add a note to one or multiple resources.

Follow these steps to add a note:

1. From the Actions menu, select Add Note.
2. From the Add Note popup that shows the selected resources.
3. Enter the Subject and Description.
4. Set the validity for the note from the calendar.
5. Click the Add Note button to add the note.
   Note: The maximum resources that you can select is 50 at a time.
   A message appears if the number of resources that are selected increases the limit.
   You can deselect the resources from the list box.

Delete Resources

Follow these steps to delete resource(s):

1. From the Actions menu, select Delete.
2. From the Delete Resources popup, click Delete.
   Note: The maximum resources that you can select is 40 at a time.
   A message appears if the number of resources that are selected increases the limit.
   You can deselect the resources from the list box.

Copy ID

Click the three dots available for the resource and click Copy Id. The resource id is copied.

View/Configure Alerting Thresholds

To view the alert thresholds for a specific synthetic resource:

1. Navigate to Infrastructure > Search.
2. Select Web Services > Synthetics.
3. Choose the desired synthetic resource.
4. The Resource slide-out appears on the right panel.
5. Click the ellipsis (…) button and select View Details.

   

6. The resource details page will display. Click Metric > Templates.

   

7. Click the dropdown arrow on a template and click View Template Details icon.

   

8. Configure the following settings and click Save.
   • Location: Specify the location for the alert.
   • Alert: Enable the alert checkbox to receive notifications.
   • Warning Threshold: Set the warning threshold value.
   • Critical Threshold: Set the critical threshold value.
   • Repeat Count: Specify the number of consecutive occurrences required to trigger an alert.

RCA for Synthetics Resources

What is RCA in Synthetics Resources?

Root Cause Analysis (RCA) helps identify the underlying reasons for issues detected in synthetic monitoring resources. It provides detailed insights to help users quickly understand why a synthetic service might be experiencing problems.

How Does RCA Benefit Users?

Previously, users only received synthetic health alerts based on the synthetic_service_health metric from webprobe health stats. However, these alerts did not include any RCA information, requiring manual investigation of webprobe health data.

With the new enhancement, RCA details are now automatically included with synthetic service health alerts. This means users can view the root cause directly, saving time and improving troubleshooting efficiency.

Prerequisites

• RCA functionality is available starting with Gateway version 19.1.0.
• All synthetic service health alerts triggered on the Gateway will include a specific reason explaining why the service is down.

How to Access RCA Details?

1. Navigate to Infrastructure > Search > Web Services > Synthetics.
2. Search for the specific synthetic resources you want to investigate.
3. Go to the Location Availability tab.
4. Look for any services marked as Down.
5. If any services are down, an icon will appear next to the resource.
   
6. Click the icon to open a new tab displaying detailed RCA information.
   

RCA Details Explained:
In the RCA tab, you will find detailed information to help diagnose the issue, including:

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