Scheduled Tasks

Introduction

A Task is a one-time, non-recurring activity assigned to a user and executed on selected resource(s) within a specified time frame.

Tasks play a critical role in IT service management, often forming part of larger workflows such as incident resolution, change implementation, or service requests. Effective planning, assignment, and execution of tasks ensure smooth operations and timely service delivery.

In Service Desk, task scheduling and execution are streamlined:

• Planning and Assignment: Tasks are created and assigned by IT operations teams based on service requirements.
• Automation Support: Tasks can be scheduled to run automatically at a specified date and time.
• Resource-Specific Execution: Tasks are executed against designated resources, ensuring targeted and controlled action.

Configure tasks

1. Navigate to Setup > Account > Service Desk.
   The Settings page is displayed.
2. From the top navigation tabs, select SLA.
3. Configure the required properties in the TASKS SETTINGS page.
4. Click Update.

Configure scheduled tasks

The Scheduled Task entity provides the ability to schedule and run recurring tasks for a predefined duration and at a specified time period. Each instance of a scheduled task is recorded and grouped as Tasks in the Scheduled Task listing.

Example:

Reboot selected servers every Saturday for one month.

Start Date: April 1, 2019
End Date: April 30, 2019
Recurrence Pattern:
Weekly Day of the week: Saturday

Configure a scheduled task

1. Navigate to Setup > Account > Service Desk.

2. In the left navigation pane, navigate to the Automation section and select Schedule Tasks.
   The Schedule Tasks page is displayed.

3. Click + Add to define a new SLA.
   The ADD SCHEDULE TASK screen s displayed.

   

4. Enter the schedule details of the task and click ADD SCHEDULE TASK.

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